Our mission at Bridging the Gap Home Care is to bring together the quality care you want and the independence you deserve. Our vision is to enhance the quality of life, well being and dignity of all ages by providing client centered care. At BGH our main goal is to establish quality care, freedom and independence. We pride ourselves in creating these special moments daily whether it be at the bedside or over the phone. We look forward to serving you and your loved ones.
- Caring for your family like they are ours
- Your Advocate, Your Team
- What to expect when working with BGH
What if home care could be better? What if the anguish you feel every time your loved ones don't answer their phone, could be replaced by a friendly voice who passes them the receiver? Quality home care can make that happen. With thoughtful preparation, home care can be the most effective tool used to keep loved ones safe, happy, and healthy in the comfort of their own home.
Your hopes become our goals as soon as you become a client. We will work with you to customize a home care plan that works for your specific needs. Whether that is matching you with a caregiver who can go to the grocery store once a week or a team of caregivers who can provide home care around the clock, you can find comfort knowing the team at BGH is providing your loved one with professional and consistent care.
We want to help keep spouses together longer, fill empty nests with helpful companions, and change tomorrow for every client. It's not just our job, it's our purpose, because we know that home care can be better.
Every client is assigned to a Care Coordinator who works hard to match your needs with the best caregivers. Your Care Coordinator will handle any issues or requests directly for you, without you having to wait in que. They will be there to help ensure smooth transitions and effective communication along the way.
We know that changes, even small ones, can affect routines and cause distress especially when there are cognitive issues involved. So, we communicate with you every step of the way by phone or email, whatever your preference may be.
- Consistency Seeing the same faces each week helps establish trusting relationships and efficient routines that work. That's what we want for our clients and caregivers
- In-House Training We provide up-to-date personal care and first aid training to our caregivers year-round, to ensure they are always prepared for the needs of our clients. As clients needs change, we change with them!
- Documentation All tasks that are completed, or not completed, are documented during each visit. Whether Mom ate her lunch, got a bath, or went to her appointment - are all tracked in the care logs.
- Telephony Caregivers clock in and out for every visit they make. Your Care Coordinator gets notified if one is missed, so we always know you're being taken care of, and can address a late arrival or missed visit immediately.
- Empathy Every staff member at BGH is here because they genuinely care. Every client is our grandmother, and every worried relative is our family. We are here to promote independence and increase quality of life - and we take it personal.
Contact us to learn more about how BGH can help your loved one live a more independent, comfortable, and safe life at home.
Diversity Statement Bridging the Gap Homecare understands that our clients and our care providers are critical to our success as a local home care agency. BGH is committed to conducting our business in an ethical and inclusive way. Our commitment to inclusion is central to our mission to be there, every day, in every way, for our clients and our people.